Huawei Technologies Ethiopia PLC
Cloud Delivery Engineer · Cloud Operations & Maintenance
Enterprise cloud delivery and production support across a three region Huawei Cloud Stack environment serving 600+ customer organizations. My work covered platform expansion, SaaS delivery, production troubleshooting, networking/security incidents, and customer facing operations.
Cloud Capacity Expansion & Platform Upgrades
Supported infrastructure growth and platform lifecycle work from planning through production stabilization.
- Performed prerequisite checks, resource and dependency validation, maintenance preparation, implementation support, and post change verification.
- Worked across compute, storage, networking, containers, and security services while coordinating changes with customer and product teams.
- Supported production handover, acceptance, issue closure, and post upgrade monitoring after maintenance windows.
Production Application Deliveries
Managed concurrent SaaS delivery activities including environment readiness, cloud resource provisioning, deployment coordination, troubleshooting, acceptance, launch, and post production support.
Customer Support & Production Troubleshooting
Resolved customer impacting incidents and service requests across the cloud stack using logs, platform diagnostics, restricted support tools, and structured escalation.
- Compute and containers: ECS, CCE/Kubernetes and related resource issues.
- Storage: EVS, OBS, SFS and service access problems.
- Networking and security: VPC, routing, VPN, DNS, WAF, Cloud Firewall, IAM and service reachability.
Service Recovery & Change Coordination
Handled high impact issues where troubleshooting had to move quickly from diagnosis to mitigation and controlled change.
- Helped restore a critical public facing service during a WAF capacity incident by analyzing attack traffic and applying emergency perimeter filtering.
- Coordinated an off peak architecture upgrade, validation, and post change monitoring to stabilize service after the incident.





